FAQ
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.
Can I make changes to my order after placing it?
Once an order is placed, it is processed immediately. If you need to make changes, please contact our support team as soon as possible, and we will do our best to assist.
How do I apply a discount or promo code?
A: Simply enter your promo code during checkout in the designated field, and the discount will be applied to your total.
Where do you ship?
We currently ship in UAE.
How long will my order take to arrive?
Orders typically ship within 3-5 business days. Delivery time depends on your location and selected shipping option, but standard shipping generally takes 5-10 business days.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Use this to track your package directly with the courier.
What is your return policy?
We offer a 30-day return policy on unworn and unwashed items with tags attached. To initiate a return, please visit our Returns page and follow the instructions.
How do I exchange an item?
To exchange an item, return the original purchase for a refund on your website account and place a new order for the desired item. Feel free to contact our team if you need assistance.
When will I receive my refund?
Refunds are processed within 24-48h and will be sent to your website account only. You will receive an email confirmation once your refund ihas been uploaded on your shopping account.
How do I find the right size?
Each product page includes a detailed size guide. If you’re between sizes or need extra help, our customer service team is happy to assist.
Are your products ethically sourced?
Yes, we are committed to ethical and sustainable sourcing. We work closely with trusted suppliers to ensure responsible production practices.
Do you restock sold-out items?
We do our best to restock popular items. For updates on restocks, join our newsletter or follow us on social media.
Do you offer gift cards?
Yes! Infinite Love gift cards are available on our website and make the perfect gift. They are delivered digitally, so you can share them with loved ones instantly.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to save your details, track orders, and access special offers.Furthermore it will facilitate to receive your refund.
How can I contact customer support?
You can reach us by email.